Name Ur Gift wants you to be completely satisfied when shopping with us! We inspect and hand package every order and pride ourselves on product quality and personalization accuracy. However, if you receive an incorrect or damaged product, you may return the product for a replacement within 30 days of the receipt of your order. Any returns requested outside of the 30 days will be denied. Sale and personalized items are final sale, unless your received an item with a defect. Unfortunately, shipping fees are also non-refundable. If you are returning a product due to a defect, we will be happy to ship your replacement free of charge. All returns must be submitted using the procedure below to be accepted.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Orders will take between 2-3 weeks for processing. During checkout, you will have different options for shipping. We can ship to virtually any address in the USA. However we are not responsible for any packages once they are in the hands of the USPS including delays.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.